Terms & Conditions

Last Updated: August 31, 2026

Welcome to DubaiVapeHouse. These Terms & Conditions govern your access to and use of our website, products, and services.

By accessing our website or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.

1. About DubaiVapeHouse

DubaiVapeHouse is an online retailer offering eligible vaping-related products and accessories in accordance with applicable laws and regulations.

Our website and online services are intended for customers who are legally permitted to purchase such products in the United Arab Emirates.

2. Age Restriction – 18+ Only

You must be 18 years of age or older to access, purchase, or receive age-restricted products from DubaiVapeHouse.

By placing an order, you confirm that:

• You are at least 18 years old.

• The information you provide is accurate and truthful.

• You will not purchase products on behalf of anyone under the legal age.

• You may be required to provide valid identification for age verification.

The UAE prohibits the sale of tobacco products to persons under 18, and sellers may request proof of age. (u.ae)

DubaiVapeHouse reserves the right to cancel any order where age verification cannot be satisfactorily completed.

3. Compliance with UAE Laws

Customers are responsible for ensuring that their purchase, possession, and use of products comply with all applicable laws and regulations in the UAE and their specific emirate.

Electronic nicotine products are subject to UAE regulatory standards. UAE e-commerce activities are also governed by the country's modern technology-based trade framework.

DubaiVapeHouse may refuse, cancel, or restrict an order where required by law, regulation, licensing requirements, or internal compliance policies.

4. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, flavours, colours, and pricing information are accurate.

However:

• Product packaging may change without prior notice.

• Images are for illustration purposes and may differ slightly from the actual product.

• Manufacturers may update product specifications or packaging.

• Product availability is subject to change.

If you have questions about a specific product, please contact our support team before placing your order.

5. Health & Nicotine Warning

Nicotine is an addictive substance.

Products containing nicotine are intended only for eligible adult consumers.

Vaping and nicotine products are not risk-free. They should not be used by minors or by individuals who are not legally permitted to use such products.

If you are pregnant, breastfeeding, have a medical condition, or have concerns regarding nicotine use, please seek appropriate professional advice before using nicotine-containing products.

DubaiVapeHouse does not make medical claims regarding any product unless such information is officially provided and legally permitted.

6. Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products.

An order is not considered fully accepted until it has been processed and confirmed by DubaiVapeHouse.

We reserve the right to:

• Accept or reject an order.

• Cancel an order due to compliance or verification concerns.

• Cancel an order بسبب product unavailability.

• Correct pricing or product information errors.

• Limit quantities purchased by a customer.

If an order is cancelled after payment has been successfully received, any applicable refund will be handled according to our Refund/Return Policy.

7. Pricing and Payments

All prices displayed on our website are subject to change without prior notice.

Before completing your order, please review:

• Product price

• Delivery charges, if applicable

• Applicable taxes or fees

• Total order amount

DubaiVapeHouse reserves the right to correct any obvious pricing or listing errors.

If a pricing error is identified after an order is placed, we may contact you with the available options, including cancellation of the affected order.

8. Delivery

We aim to process and deliver orders as efficiently as possible.

Delivery times may vary depending on:

• Customer location

• Product availability

• Order verification

• Traffic or weather conditions

• Courier availability

• Public holidays

• Other operational circumstances

Any estimated delivery time is an estimate and is not a guaranteed delivery time unless explicitly stated otherwise.

Customers are responsible for providing a complete and accurate delivery address and contact information.

9. Delivery Verification

For age-restricted products, DubaiVapeHouse or its delivery partner may request proof of age or identification at the time of delivery.

We reserve the right to refuse delivery if:

• The recipient appears to be under the legal age.

• Valid age verification cannot be provided when requested.

• The delivery information is inaccurate.

• Delivery would otherwise violate applicable law or company policy.

10. Failed Delivery

If delivery cannot be completed because of incorrect information, customer unavailability, refusal to provide required verification, or other customer-related reasons, additional delivery charges may apply where legally permitted.

Repeated failed deliveries may result in order cancellation.

11. Returns and Refunds

Returns and refunds are governed by our separate Return Policy.

Due to hygiene, safety, and product-integrity considerations, certain products may not be eligible for return once opened, activated, used, or damaged after delivery.

To request assistance with an eligible return or product issue, please contact our support team as soon as possible.

12. Damaged or Incorrect Items

If you receive an incorrect or visibly damaged item, please contact DubaiVapeHouse promptly.

Where possible, provide:

• Your order number

• Clear photographs of the product

• Details of the issue

• Relevant packaging information

We will review the matter and provide an appropriate resolution in accordance with our policies and applicable law.

13. Product Use

Customers must use products responsibly and according to:

• Manufacturer instructions

• Product safety information

• Applicable UAE laws and regulations

Do not modify, misuse, or use products in a manner for which they were not designed.

Keep vaping and nicotine products out of the reach of children.

14. Account Responsibility

If you create an account with DubaiVapeHouse, you are responsible for maintaining the confidentiality of your account credentials.

You agree to:

• Provide accurate registration information.

• Keep your login details secure.

• Notify us promptly of suspected unauthorized account access.

DubaiVapeHouse reserves the right to suspend or terminate accounts involved in fraudulent, unlawful, or abusive activity.

15. Prohibited Activities

You must not use our website or services to:

• Purchase products if you are under 18.

• Purchase products on behalf of minors.

• Provide false age or identity information.

• Engage in fraudulent transactions.

• Interfere with website security or functionality.

• Copy or misuse our website content without authorization.

• Use our services for any unlawful purpose.

16. Intellectual Property

Unless otherwise stated, all content on the DubaiVapeHouse website—including our:

• Logo

• Brand name

• Website design

• Graphics

• Text

• Images

• Product presentation

is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission.

17. Third-Party Products and Brands

DubaiVapeHouse may sell products manufactured by third-party brands.

All trademarks, brand names, and logos remain the property of their respective owners.

The availability of a third-party product on our website does not imply ownership of that brand by DubaiVapeHouse.

18. Limitation of Liability

To the extent permitted by applicable law, DubaiVapeHouse shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude rights that cannot legally be excluded under applicable UAE law.

19. Privacy

Your use of DubaiVapeHouse is also subject to our Privacy Policy.

We encourage you to review our Privacy Policy to understand how we collect, use, and protect personal information.

20. Changes to These Terms

DubaiVapeHouse reserves the right to update or modify these Terms & Conditions from time to time.

Any changes will become effective when published on this page, unless otherwise stated.

We recommend that customers review this page periodically.

21. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the applicable laws and regulations of the United Arab Emirates.

Where applicable, disputes shall be subject to the jurisdiction of the competent courts and authorities in the UAE.

22. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

DubaiVapeHouse
Address: Sheikh Zayed Rd, Trade Centre, Trade Centre 1, Dubai, UAE
Phone: +971 55 981 0402
Email: dubaivapehouse2026@gmail.com

The contact information above matches the details currently displayed on your website. (dubaivapehouse.com)

Final Notice

By using DubaiVapeHouse and placing an order, you confirm that you are legally eligible to purchase the products you order and agree to these Terms & Conditions.

UAE regulations prohibit sales of tobacco products to persons under 18, while electronic nicotine products are subject to mandatory UAE standards. (u.ae)